Privacy Policy

Wholecrafted provides software and related services designed for small and growing food manufacturers. We help food makers organize recipes, production workflows, inventory, batch records, traceability, costing, and compliance-related documentation in one connected workspace.

You can contact us at contact@wholecrafted.com.

Depending on how you interact with Wholecrafted, we may collect the following types of information:

• Contact information: name, email address, phone number, and company or brand name.
• Business information: food business type, production workflow details, demo request details, and messages submitted through our contact or intake forms.
• Account information: information used to create or manage a workspace account, including user names, roles, and authentication details.
• Usage information: pages visited, browser and device information, approximate location, referring pages, and interaction data collected by the website or platform.
• Cookies and similar technologies: small data files used to operate the website, remember preferences, understand traffic patterns, and improve performance.
• Communications: emails, support requests, demo conversations, and related correspondence.

We use the information we collect to:

• Respond to inquiries, demo requests, and support questions.
• Provide, operate, and improve the website and platform.
• Communicate about product updates, onboarding, support, or service-related matters.
• Understand website performance and user interest.
• Protect the security of the platform and prevent misuse.
• Comply with legal, accounting, tax, or regulatory obligations where applicable.

Wholecrafted does not sell your personal information. We may share information in limited circumstances, including with:

• Hosting and infrastructure providers who store and serve the website and platform.
• Email delivery providers used to send transactional or operational emails.
• Analytics or website performance tools that help us understand how the site is used.
• Payment and billing providers if and when applicable to your plan.
• Professional advisors such as attorneys or accountants when needed for business operations.
• Authorities or legal processes when we believe disclosure is required by applicable law, regulation, or legal process.

Service providers who process information on our behalf are expected to use that information only to provide services to Wholecrafted and not for their own unrelated purposes.

Privacy rights in the United States vary by state. Depending on where you live and whether applicable legal thresholds are met, you may have the right to request access to, correction of, deletion of, or portability of personal information we hold about you. You may also have the right to limit certain uses or opt out of certain disclosures, where required by applicable law.

Wholecrafted does not knowingly sell personal information. Wholecrafted does not knowingly share personal information for cross-context behavioral advertising, unless stated separately in the future.

To make a privacy request or ask a question about your rights, contact us at contact@wholecrafted.com. We will respond within a reasonable timeframe. Some rights may be subject to verification, legal exceptions, or applicable thresholds.

Wholecrafted may serve users located in Canada. Canadian privacy rights may apply under federal or provincial privacy laws, including PIPEDA or substantially similar provincial legislation where applicable.

We use personal information only for the purposes described in this policy and seek to limit collection, use, disclosure, and retention to what is reasonably necessary. You may request access to or correction of personal information we hold about you, subject to applicable legal exceptions.

For privacy questions or requests related to Canadian law, contact us at contact@wholecrafted.com.

Our website uses cookies and similar technologies. Some cookies are essential for the site to function — they support site operation, security, forms, login/workspace access, and core functionality. These are always active.

With your permission, we may also use optional analytics cookies to understand website traffic and improve the public website, or marketing cookies for advertising or campaign measurement. Optional cookies are only used where we have received your consent.

You can update your preferences at any time using the Cookie Preferences link in the footer. You may also control cookies through your browser settings. Disabling certain cookies may limit some website functionality.

Wholecrafted retains information only as long as reasonably necessary for business, support, legal, security, and operational purposes. Retention periods may vary based on account status, legal obligations, and business needs. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable administrative, technical, and organizational safeguards to help protect information from unauthorized access, use, or disclosure. However, no internet transmission or storage method is guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of any account credentials.

Wholecrafted is designed for business users and is not directed to children. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can address it.

Information collected by Wholecrafted may be processed in the United States, Canada, or other locations where our service providers operate. Data protection laws vary by jurisdiction and may differ from the laws where you are located.

Where applicable, you may request access to, correction, deletion, or updates to personal information we hold about you. You may unsubscribe from non-essential marketing emails at any time using the unsubscribe link provided. Service-related and account communications may still be sent as needed to operate your account.

To submit a request, contact us at contact@wholecrafted.com.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of the website or platform following an update constitutes acceptance of the revised policy where permitted by applicable law.

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact: